Our best-sellers are 500 and 1000-piece puzzles, printed on premium wood (~1.2–1.8 mm). Colors are vibrant with a matte, glare-reduced finish.

Upload a sharp photo, ideally 300 DPI and at least 2500 px on the shortest side. Avoid dark, blurry, or heavily compressed images. Our preview tool helps you frame the perfect crop.

Yes. The on-site preview shows the crop and layout. For special requests, contact us right after checkout and we’ll run a quick manual check before production starts.

Absolutely. Our best value is the Bundle: custom puzzle + matching poster + greeting card. You can add a gift message at checkout.

We dispatch orders within 24 hours (business days). You’ll receive a shipping confirmation with a tracking link as soon as your parcel leaves our facility.

Average transit time is 3–4 business days. During peak season, local carrier delays may add 1–2 days.

For Christmas delivery, please order by our published holiday cut-off on the product page (varies by country). Missed the date? Choose our digital gift card for instant delivery by email.

Yes, we ship worldwide. Taxes are shown at checkout where applicable. Import duties (if any) are charged by your local customs and are the customer’s responsibility.

Because each item is made uniquely for you, personalized products are final sale. We cannot accept returns or cancellations once production has begun.

We’ll make it right. Contact us within 7 days with your order number and photos. We will arrange a free replacement or a refund if the product is faulty.

You’ll receive a tracking link by email once your parcel is on its way. You can also view it on your order status page.

We start production quickly. If you need to update details, contact us within 2 hours of ordering—changes after that are not guaranteed.

Yes—our team is here to help. Reach us via the Help link in the footer or reply to your order email. We typically respond within one business day.