Shipping policy

Shipping Policy

Each order is made to order. Please note that we do not process or ship orders on weekends or public holidays.

Estimated Shipping Times

Delivery: 6-8 business days in total, production included.

Please note that these are estimated delivery windows and actual delivery times may vary depending on factors such as customs processing, local postal service delays, or peak shipping periods.

Delays and Exceptions

While we strive to ensure timely delivery of all orders, occasional delays may occur due to factors beyond our control, including but not limited to:

  • High seasonal demand
  • Carrier delays
  • Customs inspections or import regulations
  • Natural events (weather disruptions, etc.)

In such cases, we kindly ask for your patience and understanding. We are always available to assist with tracking your order and providing updates.

Please note that customs duties, import taxes, or any other fees imposed by the destination country are the responsibility of the customer. These charges are determined by your local customs authority and are beyond our control.

Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.

Accuracy of customer information

The customer is solely responsible for providing complete and accurate shipping information (name, address, postal code, apartment number, phone number, etc.) at checkout.

According to Article 20 of Directive 2011/83/EU, the risk of failed delivery transfers to the customer when the delivery cannot be completed due to incorrect or incomplete information provided by the customer.
In such cases, no refund can be issued and reshipping fees, if applicable, must be covered by the customer.

Communication with the carrier

If the delivery fails due to incorrect shipping details (wrong address, missing apartment number, missing phone number, etc.), it is the customer’s responsibility to contact the carrier directly to provide the necessary information, arrange a new delivery, or collect the parcel.

Nexura is not required to contact the carrier on behalf of the customer when the failed delivery results from incorrect details provided by the customer.

Please feel free to contact us at contact@nexura.us with any additional questions regarding our shipping and return policy. We are here to help!